“Madeleine is one of the few people I know who really can deliver effectively in rapidly changing organizational environments. She contributes in all phases of change management, from concept creation through to detailed design, implementation and finally the embedding of change in an organization. Madeleine is very much aware of the people side of doing business. She quite easily obtains the trust required to become the lead in complex change trajectories. Madeleine is energetic, systematic and goal-oriented. She is a fabulous person to work with.” Arnold Bos, General Manager Hosted Contact Centre Services, 2005-2007 (at the time, Infonet was taken over by BT).
General Manager Hosted Contact Centre Services