About me | Background

20 years of process management in core business processes such as Sales, Billing, Customer Care, IT, Service Delivery and Service Assurance etc. (from development to deployment and including training and auditing)
20 years of project management (from office move of 80+ people & technical infrastructure to implementation of IT Helpdesk and on site support function, and from business games to system implementations and organisational changes)
20 years of working in international and multi-cultural environments
Exposure to various customer service industries (telecommunications, airline industry, archiving and car leasing)

Teambuilding, Leadership, Communication, Coaching & Dialogue
Process training to crossfunctional and multicultural teams in various european countries

Process Quality Management & Improvement methodology (PQMI is AT&T methodology)
Project Management and Negotiation Skills
ISO9001 Training
Workshops on Coaching Skills, Leadership & Contracts + Transference and Family & Organisational Constellations (Bert Hellinger)
Authentic personal leadership training - 5 years in Aandacht voor Echt
Grade2 TOP Coach® (Techniques for Optimal Performance, Metavisie)
NLP Practitioner according to American Board of NLP
Dialogue Stakeholder (World Dialogue Foundation)
Medium training (Maylight.nl)
Training in Raja Yoga, Awakening Your Light Body©, Sat Nam Rasayan©, Reiki 1-3, Journey Work©, Awareness through the Body©, ELA Avalon healing©
1st Degree Professional Teaching Education
University Degree in English Language and Literature

And like you, I have a vision, a mission and clear values that are important to me, read more...